Articles from Aircall

Aircall, the AI-powered customer communications platform trusted by more than 22,000 businesses worldwide, today announced the acquisition of Vogent, an AI voice agent company. The acquisition adds a new layer of specialized voice AI technology to Aircall’s platform – strengthening the technology behind Aircall’s AI Voice Agent and moving it from already great to best-in-class.

In today’s fast-paced business landscape, every missed call is a missed opportunity. Aircall, the customer communications and intelligence platform trusted by over 20,000 growing businesses, today announces the launch of AI Voice Agent, an intelligent, always-on virtual assistant that ensures businesses never miss a call again. By answering inbound inquiries, handling frequently-asked questions (“FAQs”), and capturing caller details in real time, AI Voice Agent enables businesses to deliver seamless customer experiences without the overhead of large AI investments.

There are many milestones for Aircall to celebrate as it reaches its first decade, namely 19,000 customers, 1,500 partners, and 600 global employees. Yet the big news is future-facing, as the company announces Aircall Workspace, positioning the platform for another decade of growth.

Aircall, the customer communication and intelligence platform, today announced the appointments of Tom Chen, Chief Product Officer (CPO) and Alan Talanoa, Chief Technology Officer (CTO), who will grow and strengthen its small and medium-sized businesses (SMB) focused product.

Aircall, the customer communication and engagement platform, today launches The Voice of SMBs 2024 global report. Surveying 1,400 employees at small to medium-sized businesses (SMBs) across North America, Australia, France, Germany, Spain, and the UK, the report explores the priorities of SMBs over the course of 2024 and their focus areas for efficient business growth.

Aircall, the customer communication and engagement platform, today announced that Scott Chancellor will join the company as Chief Executive Officer (CEO), effective immediately. Chancellor succeeds Olivier Pailhès, who co-founded Aircall, and will remain a member of the company’s Board of Directors.

Aircall, the phone and communication platform, today launches a global report analyzing the behavior and attitudes towards the potential of AI in the workplace of 3,500 employees within SMBs in Australia, Canada, France, Germany, the UK, and the U.S.

Aircall, the phone and communication platform, today announced it is launching new AI features that provide transcription capabilities for sales and support teams looking to increase performance and productivity.

Aircall, the integrated phone and communication platform designed for sales and support teams, today announced the appointment of Mary Nelson as Chief Customer Officer and Greg Peel as Vice President of Sales for North America. These strategic hires strengthen momentum for Aircall, fueling its new chapter of growth focusing on a customer-first strategy and bolstering Aircall’s position in North America, a key market for the company where demand for customer-centric solutions is high.

Aircall, the business phone system, today announced that Michael Haske will join the company as Chief Executive Officer (CEO) effective September 2, 2022. Haske, previously the President and Chief Operating Officer at Paylocity, will succeed Aircall CEO Olivier Pailhes. Pailhes co-founded Aircall in 2014 and has led the global company to achieve over $1bn valuation and scale to serve more than 13,000 customers in over 100 countries. Pailhes will remain on the board and continue to serve as a strategic advisor to the company.

Aircall, the connected business phone, today announced it has passed $100 Million in Annual Recurring Revenue (ARR), reaching the exclusive centaur status that only about 150 private companies in the cloud industry, worldwide, have achieved. This milestone comes 6 years after its first million dollar ARR reached in March 2016. Since its last funding round in June 2021, which catapulted the company to a billion dollar valuation, Aircall has recorded 70% YoY growth in revenue and a 107% YoY increase of large customers.

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As a CRM platform partner of choice for Aircall since 2016, HubSpot is now further investing in its #1 most installed telephony integration. This investment shows an extended sign of support to Aircall’s product and service. With this reinforced partnership, Aircall continues to accelerate on its mission: empowering every professional to have richer conversations, by building a leading ecosystem around voice and phone communications.

Aircall, the cloud-based call center as a service (CCaaS) helping companies across the globe manage millions of customer support and sales calls every day, today announced the appointment of Pablo Gargiulo as its first Chief Revenue Officer.

Today, Aircall, a global cloud-based business phone and call center software, announced a 26% revenue increase in North America six months after securing $120M Series D funding and gaining over a $1B valuation. This year, Aircall experienced 75% year over year customer growth bringing its total to over 10,000 customers in more than 100 countries, as demand for voice communications systems continues to rise.

Aircall, a global cloud-based business phone and call center software, has been named one of the top 500 companies leading the way in technology innovation on the Deloitte Technology Fast 500™. This prestigious recognition by Deloitte is a ranking of the 500 fastest-growing technology, media, telecommunications, life sciences, fintech, and energy tech companies in North America.