ISG to Study Automotive and Mobility Service Providers

Upcoming ISG Provider Lens^® report will evaluate providers helping enterprises modernize engineering, manufacturing, mobility and retail operations

Information Services Group (ISG) (Nasdaq: III), a global AI-centered technology research and advisory firm, has launched a research study examining providers that help automotive and mobility enterprises transform operations and respond to rapid changes in the industry.

The study results will be published in a series of comprehensive ISG Provider Lens^® reports, called Automotive and Mobility Services and Solutions, scheduled to be released in September 2026. The reports will cover companies offering services spanning automotive engineering and manufacturing, electric vehicles and mobility, autonomous systems, retail and aftermarket operations and specialized industry support.

Enterprise buyers will be able to use information from the reports to evaluate their current vendor relationships, potential new engagements and available offerings, while ISG advisors use the information to recommend providers to the firm’s buy-side clients.

The automotive industry is being reshaped by disruptive technologies, changing consumer expectations and global trends toward electric and autonomous vehicles. Enterprises are adopting integrated platforms and solutions to manage product complexity, meet regulatory demands and embed digital capabilities across operations. Agile methodologies, flexible IT architectures and technologies such as product lifecycle management, industrial Internet of Things and advanced analytics are becoming more important to increase efficiency, quality and responsiveness.

“Automotive enterprises are under growing pressure to modernize across the value chain and become flexible enough to respond to changing market demands,” said Iain Fisher, director at ISG. “They increasingly need providers that combine industry knowledge with digital capabilities to help them reshape products and operations for new mobility models.”

ISG has distributed surveys to approximately 160 providers of automotive and mobility services and solutions. Working in collaboration with ISG’s global advisors, the research team will produce five quadrants representing the automotive and mobility services and solutions that enterprises are buying, based on ISG’s experience working with its clients. The five quadrants are:

• Automotive Engineering and Manufacturing Services, evaluating providers supporting vehicle design, development, production and quality improvement.
• Electric Vehicles and Mobility Services, assessing providers helping enterprises advance electrification, charging, connected services and new mobility models.
• Autonomous Systems and Software-defined Vehicles, covering providers assisting companies with transitions to software-centered vehicle development, autonomous driving systems and over-the-air software update capabilities.
• Automotive Retail and Aftermarket Services, evaluating providers helping enterprises improve sales operations and after-sales support through advancements in areas including omnichannel strategies, predictive inventory management and online marketplaces.
• Automotive Industry: Mid-tier and Specialist, covering agile providers that use digital engineering heritage and advanced capabilities to deliver tailored solutions in areas including AI and analytics.

Geographically focused reports from the study will cover the global automotive and mobility services and solutions market and examine products and services available in Europe and North America. ISG analysts Harish B (Europe) and Swadhin Pradhan (North America) will serve as authors of the reports.

A list of identified providers and vendors and further details on the study are available in this digital brochure. Companies not listed as automotive and mobility services and solutions providers can contact ISG and ask to be included in the study.

All 2026 ISG Provider Lens evaluations feature expanded customer experience (CX) data that measures actual enterprise experience with specific provider services and solutions, based on ISG’s continuous CX research.

About ISG

ISG (Nasdaq: III) is a global AI-centered technology research and advisory firm. A trusted partner to more than 900 clients, including 75 of the world’s top 100 enterprises, ISG is a long-time leader in technology and business services that is now at the forefront of leveraging AI to help organizations achieve operational excellence and faster growth. The firm, founded in 2006, is known for its proprietary market data and research, in-depth knowledge and governance of provider ecosystems, and the expertise of its 1,500 professionals worldwide working together to help clients maximize the value of their technology investments.

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Automotive enterprises are under growing pressure to modernize and become flexible enough to respond to changing market demands. They need providers that combine industry knowledge with digital capabilities to help them reshape products and operations.