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Everbridge, ServiceNow, and Ekatra Unveil Emergency Event Management (EEM) Solution to Help Critical Infrastructure Organizations Respond Faster to Storms and Wildfires

via Business Wire

New offering equips essential service providers with predictive intelligence and AI-powered workflows to accelerate storm and wildfire response

Everbridge, Inc., the global leader in High Velocity Critical Event Management (CEM) and national public warning solutions, in collaboration with ServiceNow and Ekatra, today announced Emergency Event Management (EEM), a new solution built for critical infrastructure organizations that need faster and more coordinated response during storms, wildfires, and other emergency events. EEM brings together predictive intelligence, automated actions, and field coordination in one system designed to protect people, assets, and service uptime. This is the first in a series of offerings planned under the new partnership.

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EEM connects Everbridge High Velocity CEM with the ServiceNow AI Platform to help organizations such as electric, gas, and water utilities spot problems earlier, launch response plans quickly, assign crews, and keep customers informed.

“Today, organizations supporting critical infrastructure services are forced to manage emergency responses across a slew of disconnected systems – critical interventions and remediations often take days to resolve. EEM changes that equation entirely,” said Holly Briedis, SVP, Global Industries & Solutions at ServiceNow. “By bringing together Everbridge's predictive intelligence with Ekatra’s AI innovation and ServiceNow's workflow automation, we're unlocking capabilities across three industry leaders that simply don't exist in today's landscape. We're talking about compressing multi-day coordination efforts into minutes or hours, helping organizations make faster, smarter decisions to restore service when their communities need them most.”

What EEM Delivers

  • Earlier awareness: AI reviews weather, asset, and operational data to flag emerging risks.
  • Faster action: Automated workflows start restoration steps and crew assignments without delay.
  • Safer field operations: Integrated routing and mobile updates help crews work efficiently in tough conditions.
  • Clear communication: EEM prepares updates for customers, regulators, and internal teams.
  • Continuous improvement: After each event, EEM captures lessons to strengthen future readiness.

"Storms and wildfires are creating new urgency for infrastructure operators to restore service quickly and communicate clearly,” said Dave Wagner, CEO of Everbridge. “EEM brings predictive intelligence and automated response together in one integrated workflow, helping teams act faster, keep customers informed, and strengthen resilience across their operations.”

EEM integrates with utility systems such as SCADA, AMI, GIS, and IoT to predict outages, automate key steps, and coordinate information across operations and the field. As part of the new partnership, Everbridge, Ekatra, and ServiceNow will extend EEM to other industries in 2026, including Transportation and Logistics, and State and Local Government.

In addition to EEM, Everbridge recently introduced the Everbridge xMatters and ServiceNow connector. The integration allows ServiceNow to serve as the system of record and xMatters as the system of recovery, combining AI-powered detection with automated communication and remediation. Together, these capabilities help organizations identify, prioritize, and resolve incidents more quickly across IT, operations, and physical environments, strengthening enterprise resilience through deeper automation and interoperability.

To learn more about EEM or request a briefing, visit the Emergency Event Management page.

ServiceNow, the ServiceNow logo, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc. in the United States and/or other countries.

About Everbridge

Everbridge is the global leader in Critical Event Management (CEM), helping organizations achieve a true business resilience advantage. With Everbridge High Velocity CEM, our customers accelerate response times, minimize disruption, and maintain operational control amid today’s most complex threats. Using Purpose-built AI, decision-ready risk intelligence, and full lifecycle automation, Everbridge enables organizations to know earlier, respond faster, and improve continuously with confidence. For more information, visit everbridge.com, read the blog, and follow us on LinkedIn.

Everbridge… Keeping People Safe and Organizations Running™

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